Entry

Aveus COVID Patient Experience Journey Map

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Company:

Concept/Purpose of the Work:
Develop a visual journey map that demonstrates the differences in a COVID-19 patient's current experience versus what an ideal patient journey could be. Based on the Aveus' proprietary CX approach, create a tool that can be used to help determine better care options and improve patient outcomes.

Results of the Work:

The client was able to begin early conversations with health care providers and organizations struggling with the demands COVID-19 put on the health care system.

How the Work Was Delivered to the Masses:
This was used as part of Aveus' thought leadership and CX efforts.


Credits:
Aveus: Client
Carla Januska: Designer

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